Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to marketing@marelsp.com
FAQ End Customer
1. We accept orders by online (website), fax, whatsapp and email. Please send the details (name, address, phone, style of socks, and quantity).
2. All payment details are described on the invoice that you will receive after your order is dispatched. The invoice will be sent to the billing address.
3. We are happy to provide pro-forma invoices if you need it. 4. Shipping from Yogyakarta, Indonesia.
5. Orders are shipped Monday through Saturday (office hours)
6. Orders can not be cancelled once payment received by us.
7. Prices do not include shipping cost (FOB). We are happy to ship the orders via express delivery (Fedex, DHL, UPS, etc)
8. The colors might be slightly different from the original colors due to different light settings from the phone / computer LCD.
9. Details info, please contact whatsapp +62 822-3329-9229
10.  Rejected socks can be changed by return item(s) that you purchased, please send it back in the original condition (complete packaging) and proof of purchase to our office then we'll process an exchange. Complain will be accepted after 6 days socks received by customer and we'll be proceed after 6 days socks received by us.
FAQ reseller
1. PO for each period will be opened on 1st-25th
2. Minimum down payment 50% of the total amount, paid at the latest on the 25th during the PO opening period
3. Repayment is paid minimum at 25th during PO opening period or date of 25th (maximum) in the following month (when goods will be ready to send)
4. Minimum purchase is 5 dozens (can be mixed with maximum 2 designs with the same price), applies multiples.
5. Prices do not include custom packaging
6. Production will be proceed on 26th after PO closing until 25th in the following month
7. Delivery will be sent on the next month, date of 30th from PO opening period
8. Shipping from Yogyakarta, Indonesia
9. Prices do not include shipping cost (FOB)
10. The colors might be slightly different from the original colors due to different light settings from the phone / computer LCD
11. Order can be made on the website www.marelsp.com or whatsapp +62 822-3329-9229
12. Details info, please contact whatsapp +62 822-3329-9229
13.  Rejected socks can be changed by return item(s) that you purchased, please send it back in the original condition (complete packaging) and proof of purchase to our office then we'll process an exchange. Complain will be accepted after 6 days socks received by customer and we'll be proceed after 6 days socks received by us.
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